Frequently Asked Questions

The filter shipped with your Bryant^® unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement filters can only be purchased through a Bryant^® dealer such as Design Air.

Design Air keeps a variety of filter sizes in stock and offers discounts on cases of high quality 1″ & 2″ filters.

Design Air's technicians are happy to come to your home and look at a problem with your system (diagnostic fee waived if on our annual maintenance program). To save you time, money, and for safety reasons, we do not recommend attempting to diagnose the issue yourself. Our technicians go through extensive training annually to remain up to date on current HVAC issues, servicing, and products.

See our Troubleshooting page for a basic checklist of items you can do while waiting for a Design Air technician to arrive.

Under the Bryant^® standard factory warranty for newly installed equipment, parts are covered ranging from 5-10 years depending on original or subsequent homeowner status and when the equipment was installed and registered. Design Air additionally offers a one year from date of install labor warranty and a lifetime workmanship warranty on equipment installed by our team. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers, and installation dates of your product. If you cannot find your warranty certificate, Design Air will also be able to provide you with the information.

Design Air's Service Guarantee: Any repairs performed on your home comfort system by Design Air, Inc. is guaranteed for a period of 12 months including parts and labor.